Returns & Policies

As part of our commitment to customer service, Neu Cosmetics offers a reasonable return policy for products purchased on our website.

Please contact support@neu-cosmetics.com for a pre-authorization of the refund or replacement providing us with your order number, name and address, details of the product and reason for the return. Once you have the pre-authorization, you can send us the product purchased through our website.  You may return the item(s) for a refund or exchange within 10 working days of placing the order. Please note that you are responsible for any shipping costs that may incur.

Below are our conditions for returns & replacements.

• The product is accompanied by the original receipt.
• The product is sealed and is in its original condition.
• The product is exchanged or returned within 10 working days of placing the order.

• If the product is exchanged with another product with a higher value, the difference should be settled.

All authorized and approved refunds will be refunded to the customer within 10 working days.